To request a viewing of any of the houses or rooms we have available, please fill in a Viewing Application Form.

If you’re interested in viewing a room in a shared house, this is the form you need to fill in: CLICK HERE

If you’re interested in viewing a house/flat/bungalow, this is the form you need to fill in: CLICK HERE

To take a look at an up to date list of which properties and rooms we have currently available, visit the Properties section of our website. If you cannot see the property your would like to rent listed on our website but it is being advertised on other websites like Open Rent, Spare Room, or Rightmove, please send us an email and the Tenancy Applications Team will let you know whether it’s just new to the market, or if it has just been taken.

We don’t have staff monitoring phone lines as we ask for all correspondance to be carried out by email.

If you have an emergency during office hours and aren’t able to email us, you can always leave a voicemail for us on the Emergency Voicemail line: 01325 930 118

Please note that voicemails will be dealt with in priority order.

If you have an emergency outside of office hours, we have a list of Emergency Contact Details in the Tenants section of this website.

Working out the monthly rent from the weekly rent isn’t just the weekly rent x 4 since there aren’t always 4 weeks in a month.

Therefore the way monthly rent is calculated is:

(Weekly rent X 52 (the number of weeks in the year)) = A full year’s rent

This is then divided by 12 (the number of months in the year)

For example if the weekly rent is £120 it works out at £520 per month. Here’s the calculation:

£120 x 52 = £6240.00

£6240.00 / 12 = £520.00

Here’s some information to help you find them:

• On newer houses the Gas and Electric Meters are usually in a meter box outside the property.
• In older houses the Gas and Electric Meters are often in the kitchen, under the stairs, or in a cupboard downstairs.
• Northumbrian Water has a great resource on their website which helps you to locate your water meter: CLICK HERE

Ofgem have a helpful tool to help you find out who supplies your gas and electricity: CLICK HERE

If you rent a house or flat from us, unless you have been told that your rent includes bills, you will be responsible for paying your energy bills throughout your tenancy, so make sure you set up your account ready for moving in.

If you rent a room in a shared house, it’s likely that all bills will be included in your rent so you do not need contact the energy suppliers at the start of your tenancy.

All repairs need to be reported to us by email to info@wiseowlproperty.co.uk

It’s always best to include pictures and videos of the issue where possible since it can help us to quickly confirm which contractor we need to send out.

However, in an emergency:

• If the office is open, send us an email or leave a voicemail for us on 01325 930118
• If the office is closed, visit our Emergency Contacts page for advice CLICK HERE . It is always best to also send us an email so we are aware of the details of the repair.

Most information about your tenancy will be listed in your Tenancy Agreement.

Here are just a few things that are included:

• Your landlord’s name.
• Your tenancy start date.
• The length of your fixed tenancy term.
• The date that your rent is due.
• Whether your rent is due weekly or monthly.
• Who is responsible for repairs and maintenance issues.
• What happens to the deposit at the end of the tenancy.

More information about your deposit can be found in your Deposit Certificate and Deposit Prescribed Information form.

If you have lost any of these documents and need a copy, please email us and we will assist you.

As your managing agents we’re required to visit the property periodically to check that it is being kept in good condition, and to flag up any repairs or maintenance issues you might have missed.

During the inspection, our agent will look around the property and note down anything that needs to be checked against the inventory from the start of your tenancy. We’ll let you know the results of what we find (if anything) once the inspector has submitted their report in an email. If anything is required from you to fix the issues found, we’ll let you know.

Our bank details are:

Wise Owl Property Ltd

Barclays

20-09-44

33292819

You will have been given a unique reference number at the start of your tenancy which needs to be included on any rent payments. If you can’t remember what it is, there’s an easy way to work out what it is!

If you rent a room from us:

Your reference will be the house number, the first letter of the street name, the first letter of the road or street, the letter R then your room number, your initials, then the word RENT.

For example: If your name is Joe Bloggs, and you rent Room 4 of 30 Bloggs Street, then your reference will be:

30BS.R4.JB.RENT

If you rent a house from us:

Your reference will be the house number, the first letter of the street name, the first letter of the road or street, your initials, then the word RENT.

For example: If your name is Jane Smith and you rent 20 Wise Street from us, your reference will be:

20WS.JS.RENT

Still not sure what your reference is? Send us an email and we’ll be happy to help.

Please send us an email letting us know what you will be paying and when as soon as you know you won’t be able to pay on your usual rent payment date.

If you don’t think you will be able to pay your rent, get in touch with us as soon as you can so that we can discuss your options. We might be able to reschedule your payments, offer you a payment plan, or provide other advice.

If you just need to change the date that you pay your rent, our Admin Team will help you do this.

The most important thing to do if you’re having trouble paying your rent or paying on time is to contact us as soon as the problem starts. The earlier we know, the easier it is for us to help you! Unfortunately, if you let arrears build up and don’t respond to our attempts at contact you will run the risk of losing your tenancy.

At the end of your tenancy term you have a few different options. You can either:

• Not do anything and your tenancy will automatically move onto a periodic tenancy. This is a rolling-one month contract which continues until either you or your landlord gives notice. Your normal notice period of one month will still apply.
• You can leave the tenancy – just make sure to give the correct amount of notice.
• You can ask for a new tenancy agreement for another fixed term.

Shelter have a handy guide on their website which takes you through each of the options and the pros and cons: CLICK HERE

You’ll need to give us at least one month’s notice to end your tenancy. Your one-month notice should be sent to us on or before the last day of a tenancy period. Your tenancy period starts monthly on the same date that your tenancy started, and it ends the day before that date a month after.

For example, if your tenancy started on the 25th of the month, your tenancy periods will start on the 25th of each month and end on the 24th of the next month.

To give notice just send us a quick email saying you would like to end your tenancy and we will guide you from there.